Victim Supportline

Supportline worker on the phone

Supportline volunteers give emotional support and information to callers

Related links:

The Victim Supportline is our national telephone helpline which handles over 15,000 calls a year.

It is there for people to talk about their experience of crime anonymously and in confidence. Supportline volunteers can give you emotional support and information over the phone and put you in touch with our local offices and with other organisations that can help you.

We know that people don't just need help during office hours. We also know that when you're feeling bad, the idea of having to deal with a stranger – even one who is there to help – can seem too much to cope with. And there may be times when you don't want to leave your home to get help. The Victim Supportline can give you information and emotional support anonymously and in confidence.

We are just a phone call away and because it's just a phone call, you're in total control of what's happening – you can end the call at any time, and no one needs to know who you are, or where you're calling from, unless you want them to.

How to call the Victim Supportline

If you want to contact our Supportline, you should call 0845 30 30 900. To hide your number, press 141 before dialing our number.

Normal opening hours for the Supportline are:

  • 9am – 9pm Mondays to Fridays
  • 9am – 7pm weekends
  • 9am – 5pm bank holidays

The Supportline has an interpretation service for people who do not speak English as a first language.

Non-mobiles are charged at the local rate, but the number will appear on your itemised bill. If someone else will see your home telephone bill and you don't want them to know you've phoned Supportline, you may prefer to use a public telephone. Or you can use a mobile, but please be aware that the number will also appear on the bill and the call will be charged at the usual rate by your provider.

Text Relay

If you’re deaf or hard of hearing, please dial 18001 0845 30 30 900 for Text Relay.

Other ways to contact the Supportline

Our Supportline can also give you information by letter and by email. Unfortunately though, they can't give face-to-face support, but they can put you in touch with our local offices which do offer face-to-face help.

The Supportline address for letters only is:

Hannibal House
Elephant and Castle Shopping Centre
London
SE1 6TB

Our email address is supportline@victimsupport.org.uk. Please see our information on keeping mail safe in the safe website usage section.

If you can't get through to our Supportline

If you are feeling desperate and need to speak to someone outside of the Supportline hours, or are having problems getting through at busy times, you can also contact the Samaritans on 08457 90 90 90 for the cost of a local call. Or you can email them at jo@samaritans.org