Training and qualifications - for Victim Support staff and volunteers
Victim Support helps staff and volunteers learn in many ways - allowing people to gain skills and knowledge to deliver a high-quality service to victims and witnesses.
We played a significant role in the development of the National Occupational Standards (NOS) relating to work with victims, survivors and witnesses, working alongside partners from the criminal justice sector. These standards give a clear framework for staff and volunteers to gain nationally recognised qualifications through our City and Guilds accredited NVQ Assessment Centre. As well as full National Vocational Qualifications (NVQs), we offer a four unit package to volunteers and staff which can be used as a stepping stone to wider qualifications.
All Victim Support volunteers need to complete our core learning programme before working with victims and witnesses. We also provide training to help volunteers with serious crime work; at the moment, this includes racist crime, supporting people bereaved through homicide, domestic violence and victims of sexual violence (male and female). As well as full National Vocational Qualifications (NVQs), we offer a four unit package which can be used as a stepping stone to wider qualifications.
At the moment, our learning programme for staff includes national induction, managing people, managing the service, casework management, equality and diversity, and training skills.