National Office strategic plan 2005-2008 - Being a learning organisation

Victim Support is recognised as a world leader in developing innovative services to victims and witnesses and in campaigning for victims' and witnesses' rights. But social changes demand that we constantly seek new ways of helping victims and witnesses. For example, recruitment of volunteers may become harder in some areas as people become more 'cash rich and time poor'. Meanwhile, the Government is increasingly placing the criminal justice system at the centre of services to victims. We recognise that the criminal justice system can only provide help to the very small minority of victims whose cases proceed to court and that our own services must extend more widely.

We will:

a. Continue to improve our performance as a learning organisation that is flexible, innovative and able to adapt by reviewing our services and structures regularly and taking action where needed.

This, by definition, is a continuing objective. We shall improve our procedures for planning, implementing and monitoring plans by:

b. Improve our ability, through research and the involvement of service-users in planning, to establish 'what works' in supporting victims and witnesses.

In year one, we shall:

By year three, we shall:

c. Extend our campaigning and policy work beyond criminal justice towards social policy. This is so that we can press for improvements in the extent to which social policy recognises the impact of crime on victims, and provides for their needs.

In year one, we shall consult members, victims and witnesses and produce a comprehensive list of social rights and a review of criminal justice rights.

By year three, we shall have brought the social and criminal justice rights to the attention of the relevant government department or agency and the Commissioner and achieved support in principle for them all.

d. Find new ways of attracting volunteers to Victim Support. This will include offering different styles of volunteering that are more flexible in terms of time commitment, and providing opportunities for people who are employed full time to use volunteering with Victim Support as a means of developing their careers.

In year one, we shall:

By year three, we shall have increased the range of volunteering roles and opportunities, in keeping with changing socio-economic patterns and demands.

e. Review and prioritise our service delivery in the light of information about service needs and the resources available to meet them.

In year one, we shall produce proposals for developing a service need prioritisation tool.

By year three, we shall have:

f. We will establish innovative ways of providing support which are responsive to the changing lifestyles of the people we support.

In year one, we shall initiate research into ways of providing services to young victims.

By year three, we shall have implemented new methods of providing support to young victims and shall have explored the possibility of extending and adapting this type of provision for adults.

g. Working closely with other organisations to develop innovative practice in supporting victims and witnesses. By innovating, we will also enhance our public profile because innovation generates media interest.

In year one, we shall:

By year three, we shall have enhanced Victim Support's profile as an organisation that works with other reputable charities to develop innovative and effective work with victims and witnesses. Through the involvement of other agencies, our service delivery will have improved.

top of page