National strategy statement 2005-2008 - Valuing people

People are at the centre of everything we do. Working with the diversity of the communities we serve is central to our ability to provide an effective, accessible service. We need to continue to make sure that all our personnel, staff, volunteers and trustees, are fully representative of the community and have the competencies required for their role. This is so that our work is relevant to all our service users and stakeholders, and so that we will retain our credibility. This involves more than just hoping people will want to work with us or use our services. It involves taking positive action to engage with people who at present do not come to Victim Support. This includes service users and potential staff, volunteers and trustees. We want a working environment which involves its people and operates consistent and transparent people management practices that apply at every level.

To do this, we will:

a. implement our Diversity statement and refine our equal opportunities policies. This will involve taking action to achieve a profile of our volunteers and staff, and of our trustees in particular, that reflect the communities from which they are drawn.

b. continue to develop the work of our Diversity Forum and equip it with resources to strengthen its contribution to the production and implementation of diversity action plans at a national and local level

c. improve our equal opportunities monitoring process and ensure best practice in the way our personnel are recruited, inducted and trained

d. increase the range and scope of learning opportunities for volunteers, staff and trustees

e. update our personnel management and development tools

f. strive to implement realistic pay, conditions and benefits, recognising that trustees must aim to make sure that there are sufficient funds, from public or private sources, to set salaries to a level sufficient to attract and retain the best staff

g. broaden the composition of trustee boards using effective recruitment methods and clear trustee competencies

h. develop a leadership programme for our senior managers, and implement a career and professional development programme for other staff, trustees and volunteers

i. equip all our personnel with the IT skills needed for their roles

j. provide greater opportunities for victims and witnesses to contribute their ideas, insights and experiences to our work, if they wish to do so

k. support and empower all personnel to become more effective ambassadors for Victim Support to help raise our profile and credibility with every community.

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